📞How to Set Up a Hunt-group / Call Pickup

Created by the UsVox Support Team

A Hunt-group allows you to route incoming calls to multiple extensions based on a pattern: all at once, one-by-one, randomly, or by least used. This is helpful for sales, support, or any team that needs shared call coverage.

✅ Step 1: Add a New Hunt-group

1. Click the Add Hunt-group button.
2. Fill in the following:

• Hunt-group Number:

  The number people dial to reach this group.

  Hunt-group Name:

  A label for the group, such as Support Team or Main Office.

  Hunt Sequence – Choose how calls are delivered:

  • Order – Extensions ring one by one, top to bottom.
  • Random – Extensions ring in no set order.
  • Simultaneous – All extensions ring at the same time.
  • Least Used – Rings the extension that hasn’t been used in the longest time.

✅ Step 2: Assign Extensions

1. Click the Configure icon next to Assigned Extensions.
2. In the window that opens, check the boxes for the extensions you want to include.
3. Click Save.

✅ Step 3: Save the Hunt-group

After assigning extensions, click the Save icon at the bottom of the page to apply changes. Use the Back button to return to the previous menu.

🔁 Combine Hunt-groups (Optional)

You can also assign other hunt-groups inside a group.

1. In the extension selection window, click the Assigned Hunt-groups tab.
2. Check the boxes for the groups you want to include.
3. Click Save.

📢 Important: Call Pickup Rules

To pick up a call ringing on another extension (using a pickup feature code), both extensions must be in the same hunt-group.

• If extension 103 tries to pick up a call ringing to extensions 100–102, it will fail unless extension 103 also belongs to that hunt-group.

To allow call pickup from outside the group:

You can disable the "Primary Group" setting for the hunt-group:

• Option 1:

  Uncheck “Set this Group as Primary” for the hunt-group.

  → This allows any extension in the customer’s account to pick up calls from it.

• Option 2:

  If you want to restrict pickup to specific users, make sure the extensions that need to pick up calls also have the group marked as their Primary Group.

⚠️ Note:

Make sure your Hunt-group number is different from any extension number to avoid conflicts.

📌 Additional Notes – Hunt Group Call Pickup Behavior

Using a Simple Pickup Code for All Hunt Groups

If the customer wants to use a single pickup code (for example: *40 ) for all hunt groups, then the option:

• “Set this Group as Primary”

must be disabled for every extension in all hunt groups.

When configured this way:

• *4  can be used to pick up:
  • Direct extension calls
  • Hunt group calls

This setup simplifies call pickup behavior across the entire customer environment.

Using Pickup Separation Between Hunt Groups

If the customer wants to separate call pickup behavior by specific hunt groups, then:

• “Set this Group as Primary” should be enabled accordingly.

This allows extensions to belong to different pickup groups and limits which calls can be picked up by users.

🏷️ Identifying Which Hunt Group the Call Belongs To

When multiple hunt groups are used, the following Follow-Me addition can help users identify the incoming call source:

Format:

P:<number>:

or

PN:<Name>

This feature adds a prefix number or name to the Caller ID so end users can identify which Hunt Group the call belongs to.

Example

For Hunt Group 3012 :

DID → Follow-Me Settings

• Name:

PN:Option4Service

• Destination:

3012

The receiving user will then see something similar to:

Option4Service_3051234567

This is especially useful for:

• Support departments
• Sales teams
• Multi-department inbound routing
• Identifying DID source routing

⚠️ Recommendations

• Always test Hunt Group pickup behavior before deployment
• Confirm Caller ID formatting on customer devices
• Verify pickup permissions when using multiple hunt groups

Need Help?

If you need help configuring Hunt-groups or pickup settings, contact the UsVox Support Team.

📞 1.855.MyUsVox (698-7869)

📱 Call Support at 1786-275-5888

HABLAMOS ESPAÑOL