📞How to Set Up a Hunt-group / Call Pickup

Created by the UsVox Support Team

A Hunt-group allows you to route incoming calls to multiple extensions based on a pattern: all at once, one-by-one, randomly, or by least used. This is helpful for sales, support, or any team that needs shared call coverage.

✅ Step 1: Add a New Hunt-group

1. Click the Add Hunt-group button.
2. Fill in the following:

• Hunt-group Number:

  The number people dial to reach this group.

  Hunt-group Name:

  A label for the group, such as Support Team or Main Office.

  Hunt Sequence – Choose how calls are delivered:

  • Order – Extensions ring one by one, top to bottom.
  • Random – Extensions ring in no set order.
  • Simultaneous – All extensions ring at the same time.
  • Least Used – Rings the extension that hasn’t been used in the longest time.

✅ Step 2: Assign Extensions

1. Click the Configure icon next to Assigned Extensions.
2. In the window that opens, check the boxes for the extensions you want to include.
3. Click Save.

✅ Step 3: Save the Hunt-group

After assigning extensions, click the Save icon at the bottom of the page to apply changes. Use the Back button to return to the previous menu.

🔁 Combine Hunt-groups (Optional)

You can also assign other hunt-groups inside a group.

1. In the extension selection window, click the Assigned Hunt-groups tab.
2. Check the boxes for the groups you want to include.
3. Click Save.

📢 Important: Call Pickup Rules

To pick up a call ringing on another extension (using a pickup feature code), both extensions must be in the same hunt-group.

• If extension 103 tries to pick up a call ringing to extensions 100–102, it will fail unless extension 103 also belongs to that hunt-group.

To allow call pickup from outside the group:

You can disable the "Primary Group" setting for the hunt-group:

• Option 1:

  Uncheck “Set this Group as Primary” for the hunt-group.

  → This allows any extension in the customer’s account to pick up calls from it.

• Option 2:

  If you want to restrict pickup to specific users, make sure the extensions that need to pick up calls also have the group marked as their Primary Group.

⚠️ Note:

Make sure your Hunt-group number is different from any extension number to avoid conflicts.

Need Help?

If you need help configuring Hunt-groups or pickup settings, contact the UsVox Support Team.

📞 1.855.MyUsVox (698-7869)

📱 Call Support at 1786-275-5888

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