π¨ Can I Make Calls to 911 Using UsVox Services?
Created by the UsVox Support Team
Yes, you can make emergency calls to 911 using UsVox services β but only if you have properly registered your phone number with the E911 Service.
Please note that calling 911 using VoIP services is not the same as calling from a traditional landline. VoIP 911 calls rely on the registered physical address associated with your phone number.
E911 Registration Terms and Conditions
β What You Need to Know
πΉ Registered Phone Numbers:
- When you call 911 from a phone number that is registered with the E911 Service, your call is routed to the nearest public safety answering point (PSAP) using the address on file.
- This ensures emergency responders are directed to the correct location, even if you cannot speak.
πΈ Unregistered Phone Numbers or Devices:
- If you call 911 from a device or number that has not been registered, you must verbally provide your address during the call.
- A $350.00 fee will apply per call made from an unregistered number.
π How to Register for E911
Download the E911 Registration Form
- Complete the Form with your name, phone number(s), and physical service address.
Submit the Form via Email
π§ Send it to: sales@usvox.com
π You must complete a separate form for each phone number you want to register.
π How to Test Your E911 Setup
You can verify your registration by calling 933 from any UsVox-connected phone.
- The system will confirm the registered phone number, company name, and address associated with the call.
β οΈ Important Notes
- Your service must remain active and connected to the internet for 911 to work.
- Power or internet outages may disrupt 911 availability on VoIP devices.
- Always keep your physical address up to date with UsVox.
Need Help?
For assistance with E911 setup or to confirm your registration, contact the UsVox team:
π 1.855.MyUsVox (698-7869)
π± Call Support at 1786-275-5888
HABLAMOS ESPAΓOL
