π Phone Lines
Part of the UsVox System Administration Web Interface Manual
Created by the UsVox Support Team
π Purpose
The Phone Lines section displays a full list of all Account Numbers in your system. Here you can view usage details, check available funds, see line status, and configure features like forwarding or registration
π Understanding Phone Lines and Extensions
What Are Phone Lines?
In the UsVox system, Phone Lines are also known as Account Numbers. Each phone line represents a unique number that can be used to:
- Connect to an Extension (assigned to a userβs desk phone or softphone)
- Ring a Hunt Group (calls delivered to multiple extensions)
- Send calls to Queues (for organized call handling)
- Connect to an IVR / Auto Attendant (for automated call routing)
π How Phone Lines and Extensions Work Together
- An Extension is an internal short number (e.g. 101, 102, 200) that users dial inside the organization.
- A Phone Line (Account Number) is the actual SIP account registered on a device (desk phone, softphone, app). When you assign a Phone Line to an Extension:
- Calls to that extension will ring the linked device.
- Voicemail and personal settings follow the extension.
β Ways to Use Phone Lines
You can use your Phone Lines in three main ways:
1οΈβ£ Assign to a User Extension
- Example: Phone Line 0207771234 β Extension 101 β User βJohn Smithβ
2οΈβ£ Point Directly to a Hunt Group
- Example: Phone Line 1305550123β Hunt Group βSales Departmentβ β Rings multiple sales extensions at once.
3οΈβ£ Route to a Queue or IVR
- Example: Phone Line 1305550123β Main Company IVR β Caller selects options to reach different departments.
Phone Lines Page β Columns Explained
| Column | Description |
|---|---|
| Configure | Click the Configure icon to edit settings for a specific phone line. |
| ID | Shows the unique account number for the phone line. |
| Idle, days | Displays how many days the phone line has not been used. |
| Available Funds | Shows how much balance the user has available for services. |
| Type | The type of phone line: Debit or Credit. - Credit is typically used for Hosted PBX Extensions or DIDs. |
| Product | Indicates which product is assigned to this phone line. |
| Batch | Shows the group name (Batch) this phone line belongs to. Useful for managing multiple lines under the same customer or department. |
| UM Enabled | Shows whether Unified Messaging (UM) services are active. - β Enabled icon = UM is ON. - β Disabled icon = UM is OFF. |
| Forwarding Enabled | Shows whether Call Forwarding is active. - β Enabled icon = Forwarding is ON. - β Disabled icon = Forwarding is OFF. |
| SIP | Indicates if the phone line is currently registered with the SIP server. The Register icon is displayed when active. |
βοΈ Configure Call Forwarding
If Call Forwarding is enabled for a phone line:
Click the Configure icon next to that phone line.
On the Edit Phone Line page, you can choose from multiple forwarding modes:
- Follow-Me β Ring multiple destinations in sequence.
- Advanced Forwarding β Custom rules for different times or call types.
- Forward to SIP URI β Forward calls directly to a SIP address.
- Simple Forwarding β Straightforward call forwarding to a single number.
π Need Help?
For assistance managing phone lines, forwarding settings, or SIP registration, contact the UsVox Support Team:
π§ support@usvox.com
π 1.855.MyUsVox (698-7869)
π± Call Support at 1786-275-5888
HABLAMOS ESPAΓOL
β Next: Learn how to assign Phone Lines to Extensions, Hunt Groups, or IVRs in related articles.