🔁 Call Forwarding Modes

Part of the UsVox System Administration Web Interface Manual and

Created by the UsVox Support Team

📌 Overview

UsVox offers three flexible forwarding modes in your IP Centrex settings:

1️⃣ Follow-Me Forwarding — Forward calls to multiple numbers in a sequence.

2️⃣ Advanced Forwarding — Includes Follow-Me plus SIP URI routing and caller ID controls.

3️⃣ Simple Forwarding — Forward all calls to a single number.

✅ 1. Follow-Me Forwarding

Follow-Me lets you forward incoming calls to multiple destinations, each with its own ring time and active time period.

🚦 How to Set Up Follow-Me

1. Go to IP Centrex > Call Forwarding.

   Click the ➕ Add New Number button.

2. Fill in:

   • Number — Enter the destination number (e.g. your cell phone).

     Description — Short label for this number.

     Ring for — How many seconds to ring before trying the next number.

     Use this number —

     • Check Always to make it active 24/7.
     • Or check Only at the following time interval to set a custom schedule.
     • Click the Time Period icon to open the Time Period Wizard.

3. Click the 💾 Save icon to save.
4. Repeat steps 2–4 to add more destinations.

⏰ Time Period Wizard

Use the Period Wizard to define when each number is active:

Example:

• Forward to cell phone from 8 PM to 8 AM, Monday–Friday

Steps:

1. On the wizard’s first page, set From = 20:00 and Until = 08:00 → Click Next.

   

2. Check mark Days you like to select
3. Click Skip for Day of Month.
4. Click Skip for Month.
5. Click Include New Period

6. Click Finish — or Add another definition if needed.

   

✅ Tip: For always-on, click the Always button in the wizard.

✅ 2. Advanced Forwarding

(Must be activated by UsVox Support)

Advanced Forwarding builds on Follow-Me and adds SIP URI routing plus extra caller ID and protocol options.

Steps:

1. Go to IP Centrex > Call Forwarding > Advanced Forwarding.

   Click Add New Number.

   Fill in the standard fields (Number, Description, Ring for, Time Period).

   Additional fields:

   • Show Advanced Settings — Select from the dropdown.

     Keep Original CLD — Keeps the originally dialed number in call data.

     Calling Party Display — Choose how to show caller info:

     • Caller Number and Name
     • Caller Number and Forwarder Name
     • Forwarder Number and Name
   • Ring for — Choose UDP or TCP bathe amonth of time (SEC) to forward the call to destination.
   • Ring Schedule:
     • Always

     • Only at the following time interval (Period Wizard)

       
       
2. Click the 💾 Save icon.

✅ 3. Simple Forwarding

(Must be activated by UsVox Support)

The simplest type — send all calls to a single number.

Steps:

1. Go to IP Centrex > Call Forwarding > Simple Forwarding.

   Enter:

   • Forward To — the destination number.

     

2. Click the 💾 Save icon.

📝 Need Help?

For assistance setting up or activating any forwarding mode, contact UsVox Support:

📧 support@usvox.com

📞 1.855.MyUsVox (698-7869)

📱 Call Support at 1786-275-5888

HABLAMOS ESPAÑOL

✅ Next: Explore related topics like Hunt Groups, IVRs, and Queues for advanced call routing.