📞Incoming Calls, ⏸️Call Parking & 🎙️Call Recording

Incoming Calls, Call Parking & Call Recording

Part of the UsVox System Administration Web Interface Manual

Created by the UsVox Support Team

📥 Incoming Calls — How to Control and Customize Call Handling

📌 Purpose

The Incoming Calls settings allow you to customize how your IP Centrex environment handles calls — from using a unique ringtone for internal calls to enabling group pickup.

✅ Incoming Calls Parameters

Column	Description
Ext-to-Ext Call Distinctive Ring	When enabled, internal calls (from phones within your IP Centrex system) use a special ring pattern instead of the standard ringtone. This helps users identify if the call is coming from a colleague or an external number.
Group Pickup	Turns on the Group Pickup feature. When activated, phones within the same IP Centrex environment can answer each other’s incoming calls using a special prefix code.
Group Pickup Prefix	Only available if Group Pickup is enabled. This is the special code that users dial to pick up another phone’s ringing call.

🔑 Example

Group Pickup Prefix: If you set the prefix to 801, any user can pick up a coworker’s ringing call by dialing 801 on their phone.
Please note that some IP phone brands do not accept dial codes for paging. In these cases, the key button must be programmed on each device to allow paging calls.

⏸️ Call Parking — Put Calls on Hold and Retrieve from Any Phone

📌 Purpose

Call Parking allows a user to place a caller on hold (park the call) and then resume the conversation from any other IP phone in the same Hosted PBX environment.

✅ Call Parking Settings

Column	Description
Call Parking	Enables or disables the Call Parking feature.
Park Prefix	Available when Call Parking is enabled. Enter the code users will dial to park a call.
Release Prefix	Available when Call Parking is enabled. Enter the code users will dial to retrieve (un-park) a parked call.

🔑 How It Works (Example)

Example Programming:

Park Prefix: 700
Release Prefix: 701

📞 How to Use It:

1️⃣ During a call, transfer the call to the Park Prefix + Parking Space Number.

Example: Transfer the call to 70010 → this parks the call in space 10.

2️⃣ Anyone on the Hosted PBX can un-park the call by dialing the Release Prefix + Parking Space Number.

Example: Dial 70110 → this retrieves the call parked in space 10.

Our support team recommends that you request the programming of a parking button to park, retrieve, or monitor parked calls.

✅ Benefits

Flexibility: Park a call from your desk phone and pick it up from another location.
Shared Access: Any authorized user can retrieve the parked call.
Smooth call management for busy teams and reception desks.

🎙️ Call Recording — Record and Review Conversations Securely

📌 Purpose

The Call Recording feature allows users of IP Centrex services to record their phone conversations for playback, training, and quality assurance.

📌 Note: Additional charges may apply. Please contact your UsVox Sales Representative for pricing and activation.

✅ How to Check Call Recording Status

In the Customer Self-Care Interface, you can easily see whether Call Recording is enabled or disabled for each extension or phone line.

When enabled, you can:
- View call recording details.
- Play back recordings directly from the interface.
- Download recordings if needed.

🔑 Where to Find It

Log in to the Customer Self-Care Interface.
Go to IP Centrex > Call Recording.
Review the list of recordings and available playback options.

✅ Benefits

Ensures important calls are securely stored.
Supports compliance and training needs.
Allows quick review of customer interactions.

📞 Need Help or Want to Enable Call Recording?

Contact your UsVox Sales Representative to activate Call Recording or discuss pricing options:

📧 gustavo@usvox.com

📱 Call Sales Direct: 1786-262-5570

📞 Or Sales Option: 1.855.MyUsVox (698-7869), Option 1

For technical questions, contact Support:

📧 support@usvox.com

📞 1.855.MyUsVox (698-7869)

📱 Call Support at 1786-275-5888

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