💻 UsVox Mobyx 'Desktop Softphone' User Guide

Created by the UsVox Support Team

The UsVox Mobyx Desktop Softphone is an advanced SIP-based application specifically crafted for remote users. This software facilitates high-quality voice communication via your computer, utilizing a broadband internet connection.

Upon installation, the softphone icon is conveniently accessible on the desktop. It is adept at handling both inbound and outbound calls, positioning it as an indispensable tool for remote work or hybrid teams.

✅ What You Need:

• A broadband internet connection
• A microphone
• Speakers or a headset

⭐ Key Features:

• ✔️ Remote Work Ready – Fully supports users working from home or on the go
• ✔️ Cross-Platform – Compatible with Windows, Mac, and Linux
• ✔️ Inbound & Outbound Calling – Use your business phone system from anywhere
• ✔️ Voicemail Access – Retrieve and manage your voicemails easily
• ✔️ Messaging Support – SMS/MMS and free UsVox-to-UsVox messaging
• ✔️ Hold & Music on Hold (MOH)
• ✔️ Attended and Unattended Call Transfers
• ✔️ Call History – Keep track of recent activity
• ✔️ Free On-Net Calling – Unlimited calls between UsVox users
• ✔️ Busy Lamp Field (BLF) – Presence monitoring for your contacts
• ✔️ Built-in Address Book & Contact List

📥 Download and Installation, follow this link: Download the Software

✅ Get Your Login Credentials follow this link📍 To reset your password

🔐 Activation Notice: You must complete the password reset before you can activate and use the Mobyx Desktop Softphone.

​Quick User Guide

Making a Call

Dial the number, then press the dial icon. After dialing the number or answering a call you will have access to different features like Mute, Hold, Transfer, Etc.

​After dialing the number or answering a call you will have access to different features like Mute, Hold, Transfer, Etc.

Manually set Busy Lamp Indicator (BLF) / Phone Book

To show BLF list next of the dialer go to the 'Setting' icon then switch 'Operator Panel'

🎧 Operator Console (Reception View) — How to Activate and Display Extensions in Mobyx Desktop/Web

To activate the Operator Console view (previously called WebRTC), you need to follow these steps to display your PBX extensions inside the Mobyx Softphone interface.

📲 2. Create Your Extension Panel (Phone Book Management)

• Once logged in, press the “+” icon in the left or bottom menu
• Navigate to Phone Book Management
• You’ll see a list of available extensions

✅ 3. Select Extensions to Display

• Select “ALL” to include all extensions

  (Recommended for reception/attendant view)

You can also manually select only the extensions you want to see in your Operator Panel.

🔄 4. Log Out and Reopen the App

• Log out of the page and close the softphone
• When you reopen it, your extension panel will now be visible in Mobyx

ℹ️ Important Notes for Extension Visibility

• The Account Number and Extension Name shown in your PBX portal are the values used to populate your Operator Console
• You can manually rename these buttons within Mobyx if needed
• To change the names globally, request the update through your PBX Admin Interface

🟢 Status Management in Mobyx Desktop Softphone

🔁 Default Behavior

The system automatically sets your status based on your activity:

• 🔴 Busy — when you're on a call
• 📞 Ringing — when you're receiving a call
• ⚫ Offline — when the softphone is disconnected

✋ Manual Override

Even though Busy, Ringing, and Offline are automatic, you can manually set these statuses if needed. This is helpful when you want to manage your availability without closing the app.

🟡 Set Status Manually

The UsVox Mobyx Desktop Softphone allows users to manually control their availability by setting their status to:

• ✅ Available
• 🟡 Away
• 🔴 Busy
• 📞 Ringing
• ⚫ Offline

📌 Why Use Status Settings?

Setting your status helps you:

• 🧭 Manage your availability across multiple devices
• ☕ Prevent interruptions during breaks or meetings
• 👀 Improve visibility for team members in shared environments

Using the Phone Book

On the Phone Book page, you can maintain your own set of frequently dialed numbers, assign speed dial codes to them, and define a list of favorite numbers.

Note, that this page is only active if your provider has enabled the Phone Book feature for you. Depending on your needs, you may activate or deactivate the Phone Book by selecting or clearing the checkbox at the top.

Speed Dial: The Speed Dial option allows you to assign speed dial codes to numbers. Please contact your provider to inquire about the maximum abbreviated dial length.

Favorite Rating: If your provider makes the Favorite Rating service available, you have the option to mark which numbers will be charged according to a special rate. Ask your provider about the maximum amount of numbers that you can mark as favorite numbers and about the patterns to be used for favorite numbers.

🔄Resetting the Mobyx Desktop Softphone

If you're experiencing issues with the softphone or need to reconfigure it for a different extension, you can reset the Mobyx Desktop application by following these steps:

🧭 Step-by-Step Instructions:

1️⃣ Tap the Settings Icon at the Bottom of the App

Open the Mobyx Desktop application and tap the ⚙️ Settings icon located at the bottom of the interface.

2️⃣ Scroll to the Bottom and Select ‘Reset Application’

Once in the settings menu, scroll all the way down and click on ‘Reset Application’.

3️⃣ Confirm the Reset

Follow the on-screen prompts to confirm and complete the reset process.

Need Help?

If you have questions about making or receiving calls, contact the UsVox Support Team.

📞 1.855.MyUsVox (698-7869)

📱 Call Support at 1786-275-5888

HABLAMOS ESPAÑOL