💼Transactions, Call Reporting (xDRs) & Call Recording Management

Part of the UsVox System Administration Web Interface Manual

Created by the UsVox Support Team

📌 Purpose

The Transactions page shows a detailed record of all account activities, including:

✅ Calls

✅ Payments

✅ Refunds

✅ Subscription charges

✅ Transfers and adjustments

This is your primary source for verifying charges and service usage.

1. 🔍 How to View Call Transaction Records (xDRs)

You can view and download detailed call activity through the Transactions page in your Administrator portal.

✅ Step-by-Step Instructions

1. Log in to the UsVox Administrator Self-Care Portal.
2. Go to the Billing Information tab.

3. Click on the Transactions menu.

4. Set the Date Range:
   • Click the calendar icon to select a From and To date.
   • Choose a Service Type (default is "All").

   • Click Show Records.

     Review Your Results:

   • A summary appears at the top.

   • The full list of call records displays below.

     Download the Records:

   • Click the Download icon to export in .CSV format.
5. To return to the overview screen, click the xDRs button.

2. 📄 Viewing xDR Data: Modes Explained

There are two ways to view xDR data depending on your needs:

🔸 Default Mode

• Shows individual xDR entries (each call leg is a separate line).

  Useful for detailed billing analysis.

  If Call Recording is enabled:

  • Click the Play button to listen.
  • Download the recording if needed.

🔸 Show Explained Instead Mode (Beta)

• Groups multiple xDRs into a single row representing one complete call.

  Helpful for viewing complex call flows like forwards or transfers.

  Click Show to view detailed legs and actions.

  Use Export the Generated List to save in HTML format.

  • HTML keeps all interactivity.
  • CSV does not support detailed flows.

📌 Note: This mode is in Beta and may not fully support all call scenarios.

3. 🎙️ Managing Call Recordings

🔹 3.1 Verify If Call Recording Is Enabled

• This is an optional feature and may involve additional charges.
• Contact your UsVox Sales Representative to activate it.

🔹 3.2 Access Recordings by Day

1. Go to IP Centrex > Call Recording.
2. Use the calendar view to select a specific day.
3. Listen or download available recordings.

🔹 3.3 Access Recordings for a Specific Extension

1. Go to IP Centrex > Extensions.
2. Click the Configure icon next to the desired extension.
3. A new window will open with extension details.
4. Go to IP Centrex > Call Recordings to view or download recordings.

4. 🛠️ Troubleshooting Tips

• Make sure the Call Recording feature is enabled for the account.
• Always verify your date range when searching for xDRs or recordings.
• If no recordings appear or access is restricted, contact UsVox Support.

5. 📥 Export & Reporting Best Practices

• Use .CSV format for billing or data analysis.
• Use HTML export (from Show Explained Instead Mode) to analyze full call flows.
• Keep xDR and call recording data secure and limited to authorized users only.

📞 Need Help?

For help with transaction reports or billing questions, contact UsVox Support:

📧 support@usvox.com

📞 1.855.MyUsVox (698-7869)

📱 Call Support at 1786-275-5888

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