📱 UsVox MOBYX Incoming Call Not Received on Mobyx App (Android)

Issue Description

Some users may experience situations where incoming calls are not received on the Mobyx App for Android, even though the account is properly registered. This issue is typically related to the device’s configuration rather than the VoIP service.

Most Common Cause

On Android devices, incoming calls rely on push notifications to wake the application when it is running in the background. If the device has restrictive permissions, battery optimization, or background activity limitations, the Mobyx App may not wake up when a call arrives.

This can result in:

• The call not ringing on the device
• No incoming call notification
• The call appearing only in the VoIP system logs, not on the phone

Recommended Solution

Ask the user to review the following troubleshooting guides and ensure that all required permissions and battery optimization settings are correctly configured:

🔗 Android Push Notification Issues https://faq.acrobits.net/android-push-issue

🔗 Battery Optimization Settings for Android https://faq.acrobits.net/battery-optimization-android

These guides provide step-by-step instructions to:

• Allow the app to run in the background
• Disable battery restrictions that block push notifications
• Ensure the app can receive calls even when the device is idle

Additional Notes

• This issue is common on Android due to aggressive battery-saving policies from manufacturers such as Samsung, Xiaomi, Huawei, and others.
• Once the recommended settings are applied, incoming calls should function normally.

📞 Need Help?

If a customer has trouble resetting their password or logging in, contact UsVox Support:

📧 support@usvox.com

📞 1.855.MyUsVox (698-7869)

📱 Call Support at 1786-275-5888

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